Shipping policy

Last updated: 7th July 2026.

Thank you for shopping with BIOFAL. This policy explains how and where we ship our products, what it costs, and how long delivery takes.

Where we ship

At the moment, we ship within the European Union only. If you're located outside the EU and would like to place an order, please contact us at hello@biofal.eu. We'll do our best to find a shipping solution and reply as soon as possible.

Shipping costs

The exact shipping cost is calculated and shown at checkout before you complete your order. The price shown at checkout is the total you pay — as all orders ship within the EU, there are no additional customs duties or import charges.

Subscription orders

Standard shipping rates apply to subscription orders — the same rates shown in the table above (free within Latvia, €2.99 to Estonia & Lithuania, and €4.99 to the rest of the EU). The subscription benefit is the 10% discount on the product price. For full details of how subscriptions work, see our Terms of Use.

Order processing

• Orders are processed within [1–2] business days (Monday–Friday, excluding public holidays).

• Orders placed on weekends or holidays are processed the next business day.

• You will receive a confirmation email when your order is placed, and a second email with tracking details once it ships.

Delivery times

Estimated delivery times after dispatch:

• Latvia: [1–3] business days
• Estonia & Lithuania: [2–4] business days

• Rest of the EU: [3–7] business days

These are estimates and not guaranteed. Delivery times may be affected by the carrier, peak periods, or circumstances beyond our control.

Carriers and tracking

We ship using, but not limited to, [CARRIER(S), e.g. Latvijas Pasts / Omniva / DPD ]. Once your order is dispatched, you will receive a tracking number by email so you can follow your delivery.

Orders within Latvia, Estonia, and Lithuania are delivered via parcel lockers, providing a convenient collection option at your selected pickup location. 

Where parcel locker delivery is available, you are responsible for selecting your preferred pickup location during checkout. Please ensure that the selected parcel locker is convenient for you before completing your order. BIOFAL is not responsible if the chosen parcel locker is located farther from your preferred or physical location than expected.

For deliveries to other European Union countries, we use trusted shipping partners selected based on the destination.

Once your order has been dispatched, you will receive a confirmation email with tracking information so you can monitor your shipment.

Incorrect or incomplete addresses

Please make sure your shipping address is correct and complete at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address. If a parcel is returned to us due to an address error, we may ask you to cover the cost of re-shipping.

Failed or undelivered parcels

If a parcel is undeliverable and returned to us (for example, because it was not collected within the carrier's holding period), we will contact you to arrange re-delivery. Re-delivery may incur an additional shipping charge.

Damaged or lost shipments

If your order arrives damaged, or does not arrive at all, please contact us at hello@biofal.eu within [7] days of the expected delivery date so we can investigate and make it right. For damaged items, please keep the packaging and, where possible, include photos.

Questions

For any shipping questions, contact us at: hello@biofal.eu

BIOFAL, SIA

Artilērijas iela 40B, Rīga, LV-1009, Latvia